fbpx

< Back to Thought Leadership

Food and Beverage Industry Use Cases for Robotic Process Automation

Robotic Process Automation, or RPA, is the use of software tools or modern-day programming languages to partially or fully automate human activities that are manual, rules-based, and repetitive. Below are some great use cases and good candidates for RPA in food and beverage companies.

If you would like to learn more about Robotic Process Automation and things to consider when starting an RPA program at your organization, please click here.

Invoice payment

Through the use of bots, companies can increase/accelerate the payment of customer invoices by automatically sending a message before (or after) an invoice due date. These individuals who were manually focused on this task can now focus on more value-added activities within the finance department. Companies that have implemented this strategy have seen a benefit through:

  • Reducing A/R days outstanding
  • Improving cash flow performance
  • Strengthening customer service
  • Increasing productivity in the accounting & finance department
  • Strengthening projections

Customer Delivery Notification

Companies can notify customers of the expected arrival time of an order shipment along with the quantity being delivered and cost. The benefits of this communication include:

  • Strengthening customer service by providing key information in a timely manner
  • Improving time per delivery efficiency (get the customer ready to accept the delivery and get your driver onto the next customer quickly)
  • Mitigating delivery errors or delivery rejections
  • Reducing calls into customer service related to delivery issues

Customer Sales Calls

Bots can be used to pull key information out of the ordering system of prior purchase orders (POs). Buyer can quickly reference the last PO, year to date purchases and suggested next order on the pending sales call. Benefits include:

  • Increasing customer satisfaction and loyalty
  • Maximizing the impact of the sales call
  • Simplifying and forcing compliance with policies and routines through proactive transparency

Conclusion

These are just a few examples of use cases that are most common in the food and beverage industry.

If you would like to learn more about Robotic Process Automation and things to consider when starting an RPA program at your organization, please click here.

If you are interested in talking about robotic process automation options for your organization, please contact us.

fundraising event reporting

Fundraising Event Reporting Woes: Why Are We Showing That We Lost Money?

By Cory Schunemann, Tax Manager at Blue & Co. Tax-exempt organizations frequently grapple with how to report fundraising events on Form 990. The form requires them to separate event proceeds […]

Learn More
Nursing working with seniors at a SNF | CMS Releases SNF PPS Proposed Rule for FY 2026

CMS Releases SNF PPS Proposed Rule for Fiscal Year 2026

On April 11, 2025, the Centers for Medicare & Medicaid Services (CMS) issued a proposed rule for updates to Medicare payment policies and rates for skilled nursing facilities under the […]

Learn More
The Importance of Benchmarking in Retirement Communities | Service dog with seniors living in a retirement community

The Importance of Benchmarking for Retirement Communities

Many Continuing Care Retirement Communities (CCRCs), also known as Life Plan Communities (LPCs), are facing complex and dynamic challenges. In addition to the significant pressure of supporting an aging baby […]

Learn More